Get Your Billions Back Amazon Sellers – A Little Extra Money For You

The first post in this series can be found here. Please check it out and make sure you submit all the requests. If you want to speed up your requests, use this awesome tool by the guys from OAXRay – Refund X-Ray. It takes hours and turns it into minutes. I love and use it to find all of the money that is rightfully mine!

Now that we have gone in and taken a look at the places you can “find” money that is yours from Amazon, I am going to show you another place that money might be hidden. Some of you might already do this on a regular basis, but it is still worth reminding you about it.

Here’s the deal: 

It is a pretty common occurrence that Amazon starts processing your shipment and they either can’t seem to find your items or they over count an item (which still baffles me – How can I send in more than I have?). If this happens to you, you will want to make sure to file a reconcile request so that you can be reimbursed for our items. If you aren’t 100% sure how to do that, I have laid out the steps below.

Step 1: Get a drink. I always suggest handling all things with Amazon with a bit of refreshment on hand.

Step 2: Login into Seller Central. You should get to the home page (see below):

Screen Shot 2015-08-07 at 8.23.32 AM

Step 3: Go to the “Inventory” tab at the top and then click “Manage FBA Shipments.”

Screen Shot 2015-08-07 at 8.23.48 AM

Step 4: Find the shipment where Amazon miscounted your items. A few examples are shown below. You will want to click on “Track Shipment” on the shipments that have the discrepancies.

Screen Shot 2015-08-07 at 8.24.00 AM

Step 5: You should now be on this screen. You will want to click on the button that says “Reconcile.”

Screen Shot 2015-08-07 at 8.24.13 AM

Step 6: Look at the items that Amazon has lost and select: “Missing” menu (which can be found where the purple box is located). Do this for all of the missing items and then click “Preview Request” at the bottom of the page. It will open a pop up and you need to click “Submit”

Screen Shot 2015-08-07 at 8.25.29 AM

Step 7: Wait. Amazon will be sending you some emails and letting you know if they found the item or if they are going to reimburse you for the item. It will look something like this:

Screen Shot 2015-08-07 at 10.10.54 AM

It’s really that simple! You would be amazed at the amount of money that you can recover from doing this with all of your shipments.

Good luck! 


4 thoughts on “Get Your Billions Back Amazon Sellers – A Little Extra Money For You

  • October 26, 2016 at 10:12 am

    This is important. A couple other things you might have seen. They may count in an inbound shipment correctly, say 24 of 24. You will see that, then a week later it may change from 24 to 23. I find this outrageous, since when received it was counted correctly. Their explanation was that the item is counted multiple times through the chain, so if not found on a shelf later, they have the option of either doing the lost in warehouse thing (good) or revising your inbound count to indicate they counted wrong at inbound, in which case you need to reconcile and hope for the best. This revision to inbound numbers after item have been received has happened to me twice and I have only been doing FBA for 5 months.

    Another thing they are doing is refusing outright to do a reconciliation. I sent in 2 puzzles among other items. I only had 2 puzzles and I prepped them myself. Either someone had sticky fingers (it was a desireable Dr. Strange puzzle) or they forgot to scan the second. So they shorted me one on my inbound. I waited until the date a reconciliation would be allowed, then on that date this is the message I got next to the shipment ID, “Ineligible for investigation – automatically investigated and received quantity confirmed”. When I called, rep said too bad. They did give token compensation though.

    Of course Chris’ suggestions are important, but do be aware Amazon will create problems for you and to check your inbound numbers multiple times as some will change weeks later after receipt by Amazon for reasons above.

  • October 26, 2016 at 9:09 pm

    Im trying to follow the instructions. But I’m getting stuck by the “upload document” since my invoices is not exactly like the anount of items I’m sending to fba. What should I do?

  • October 27, 2016 at 2:10 pm

    Chris – have you used Refund Xray? I’m getting a notice from Norton Utilities that the website isn’t safe. It appears to be linking to which is logged as a Phishing site.

  • November 11, 2016 at 6:38 am

    Hey thanks for the great posts on getting my billions back—am working on the last steps but when I entered a “missing” check mark. Amazon popped up with needing the “invoice” for the purchase–does this happen to you? I would be hard-pressed to find that exact item in my files. Any thoughts?


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