How To Get Ungated in Health, Beauty and Grocery




*As this article becomes more and more outdated, an update on health, beauty, and grocery ungatings can be found here*


 

If you’ve read much of what I write here or on the Facebook group, you’ve probably seen me advise new sellers that getting approved in Health, Beauty, and Grocery is a key early step in the journey of a successful seller.  Here’s why:

  1. Easy to ungate and all three follow the identical process.
  2. Very important categories.  Health is a really large/popular category and all three are rich with replenishable items.  People who buy toothpaste, face cream, or Poptarts from Amazon often do so many times throughout the year.
  3. They are full of multi-pack opportunities.  When you sell multipacks, you only pay the Order Handling Fee and Pick and Pack Fee once, which means your costs are less per item.
  4. Adding these three categories alone will explode your sourcing potential.
Here’s How to get ungated:

  • Make sure your metrics are good (or non-existent!)
    • Order defect rate: < 1%
    • Pre-fulfillment cancel rate: < 2.5%
    • Late shipment rate: < 4%
  • Make sure you are registered for the Professional Seller Plan.  Anyone who is doing this remotely seriously needs to be on this plan anyway.  It pays for itself after 40 sales per month.  (If you’re unfamiliar with the distinction, check out Amazon’s explanation)
  • You are going to need to submit 3 images that contain receipts (or POs) from purchases within the last 3 month.  NOTE: Some Amazon representatives are now telling people the 3 receipts need to be from different stores.  Many people have gotten approved with 3 receipts from the same store, but this trend seems to be increasing. 
  • These receipts need to be itemized (Some dollar store receipt that just has a bunch of prices won’t work).
  • These receipts need to have the store’s information (name/address/phone/etc).  All major retailers have this.
  • These receipts need to show a quantity of items that are not for personal use.  I always recommend people use quantity 10 for each item on each receipt.  I’ve heard of people being approved with 5 or even 3, but I’ve also heard of people being rejected for those amounts.  So, I suggest 10.  These can be very inexpensive items ($.25-$1), and in theory you could even return them after you use the receipt.  This does NOT need to be a large expense for you.  In fact, if you buy profitable items, you can sell them after you’re approved and make money in the process.
  • These receipts need to have the prices and your personal payment information blocked out (not required, but recommended by Amazon and you should follow their suggestions).
  • Each receipt should have ONE item in the category you’re trying to get approved in (verify it is in the correct category using the Amazon Seller App).
  • Pro Tip: You can use the same receipt for multiple applications.  So, the most efficient way to do this is to have 3 receipts that each have 1 item for health, beauty, and grocery, each with a quantity of 10.  
  • Make the job as easy for the customer service rep as possible: I always write the ASIN for the corresponding item, so that they can quickly verify that this item is in the correct category.
  • The receipt needs to be an actual receipt.  An email version of what you bought does not suffice!
  • Some people suggest writing your information (name/address/phone/etc).  This is required info on a purchase order, but not a receipt.  I have never included this information for any of the people I’ve ungated (and have a 100% success rate), but you never know when an Amazon rep might go off script and want it.  It doesn’t hurt to add it.
Let’s look at an example receipt I used to get someone ungated a few months ago:

Health 2

  • This customer only needed health, but if they needed beauty and grocery, I would have items on this receipt for both of those.
  • This image is NOT ideal.  Notice how it is a bit blurry. Sometimes this will get you rejected.  Try to take good quality pictures or just scan them.
  • The store name, address, phone number are all clearly visible.
  • I have a quantity that is not for personal use.
  • I make notes to make their job as easy as possible.  It shows the category, the ASIN, and the quantity.
  • I have blacked out all other information.
  • I submitted two other receipts that look very similar to this.

Next, you need to be logged into your seller account and go to Amazon’s page listing categories that require approval.  Find the category that you want to apply for, click to view requirements, and then click to request approval. It’s suggested that you garner  the receipts before starting the application, because they will be necessary before you can complete the submission (Did you see how I secretly slipped my last name into that sentence?  I’m sure some guru would say it’s crucial for brand development!).

 

productreqs

Next you’ll get a few questions.  The first and third are important.

  1. Make sure that you check that you intend to sell new products.
  2. I always check 101-1000 products, but I don’t think this question matters at all.
  3. Your products need to have UPCs unless they are your own and you have registered them with Amazon.  99%+ people need to select ‘My products have UPCs.’

 

Next, you’ll need to upload the documents that we created.  Note: This should be 3 separate files, not all of your receipts crammed into one picture.  Select the top option (3 POs or receipts) and then select ‘I Agree’.  This will open up a section that allows you to upload your pictures and leave any notes (If you haven’t added the ASIN information to your picture, I strongly suggest adding it here).
After proceeding to the next screen, you’ll have to answer a few questions about you/your business and you’ll be ready to submit your application.

uploaddocs

I have anecdotal evidence that submitting at night makes the process go a bit smoother, but don’t let that stop you from applying. After you submit your application a file will be created in your case log.  You can find out whether you’ve been approved in this section.  Also, if there is a problem with your application, they will usually tell you what needs to be corrected (for example, if you used a blurry picture like I did, they may want to see another copy).

 

If you go through this process and run into any hurdles, please leave a comment below and I’ll do my best to help you through the process.  With some time, this process can be completed by anyone virtually free of cost! I strongly advise you to get approved in these categories.

 

 

As Always, Best Wishes

Mike


217 thoughts on “How To Get Ungated in Health, Beauty and Grocery

  • August 10, 2015 at 9:29 am
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    I’ve been sitting on a couple of receipts for a little while, but maybe now I’ll just go ahead and do it!

    Reply
  • August 10, 2015 at 4:14 pm
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    Do the receipts have to be from different stores or different dates?

    Reply
    • August 10, 2015 at 5:59 pm
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      No. In fact, many time you can just let the cashier know you’d like to split it up into three transactions and do one right after the other. Good question!

      Reply
      • August 10, 2015 at 6:16 pm
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        Awesome, thanks a ton for all the great info and help, Mike!

        Reply
        • May 14, 2016 at 1:12 pm
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          Hello Mike, do you have any recommendations for accounts approved for Brand Registry, selling skincare products, but gated from beauty? I supplied all they requested and was declined. Thank you, natalie

          Reply
          • October 25, 2016 at 12:04 am
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            I’ve had the same problem. Registered my brand but have been denied approval to the Beauty category. What do you think we can do about it?

          • November 19, 2016 at 9:57 pm
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            hi mike!

            i have been going back and forth with amazon and they keep on declining me!
            no clue why!!!
            i have been sending in 3 invoices with all info but no luck!!

            i am thinking that because it didnt show the payment? (it was just a regular invoice)…

            or its because i recently switched addresses on my account??

            please help! thanks

          • April 12, 2017 at 7:26 am
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            Natalie, I have been struggling with this for 6 months – still ungated. Were you ever successful?

  • August 10, 2015 at 6:21 pm
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    I just went to start my process, and my Target receipt does NOT have the full address. I think that Target uses those barcodes at the top or something maybe. Do I have to go purchase elsewhere? I actually did grocery, health and beauty – 3 items – on this Target run. sigh….

    Reply
    • August 10, 2015 at 6:24 pm
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      If I remember right, Target uses City and Phone number at the top with the barcode. I know of people who have used their receipts without problem. If I were you, I’d just try to use them. Even if they reject you, I’d probably use the same receipts, apply again, and write in the address for them.

      Reply
  • August 11, 2015 at 11:37 pm
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    Mike,
    Regarding questions about my biz, do I need a registered name, tax number, anything like that?
    Thanks!!

    Reply
    • August 11, 2015 at 11:55 pm
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      To get ungated, no. Those are all pretty important things to look at long term, so I don’t want to make it seem like they don’t matter, but they aren’t obstacles to getting approved to sell in these categories.

      Reply
      • August 17, 2015 at 2:57 am
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        Hello Mike,
        yesterday I attempted to get ungated in the first of the 3 categories, beauty. I followed your suggestions regarding the receipts and filled out the online form as you outlined. This morning I received the following email from seller support:

        “As part of your application to sell in the Beauty category, we require additional information. Please submit the required documentation from the following options:

        Option #1: Three legible, scanned or clearly photographed vendor invoices or purchase orders for the products you intend to sell in the category. Please ensure the documentation submitted meets our requirements as outlined here:

        · Invoices must be dated within the last 90 days, or showing item delivery or purchase within the last 90 days

        · POs must have your name or issuing business name

        · POs must have contact information for your business (e.g. address, phone number, email or website)

        · POs must have the names of the products you purchased

        · POs must have document issuer’s name, address, phone number, email or website

        · Please obscure pricing information (optional)

        Option #2: 1 -2 invoices meeting the requirements outlined above plus one of the following items:

        · Business website URL

        · Business address of your store/office

        · Business address of your manufacturing plant

        · Business certification showing that your business is registered (e.g. business license or sales/use tax license)

        · Home occupation permit (If you work out of your home)

        Option #3: One item from List 1 and one item from List 2

        Acceptable Documents List 1

        · US Food & Drug Administration (FDA), Certificate of Registration

        · US Food & Drug Administration (FDA), New Dietary Ingredient (NDI) Notification

        · A product testing document or safety assessment from an independent laboratory or consulting company

        Acceptable Documents List 2

        · Business website URL

        · Business address of your store/office

        · Business address of your manufacturing plant

        · Business certification showing that your business is registered (e.g. business license or sales/use tax license)

        · Home occupation permit (If you work out of your home)

        Please attach the required documentation to your email response (e.g., as a PDF file or an image file). We reserve the right to verify all submitted documentation including contacting any product vendors you identify in your application.

        If you manufacture or own the brands for the products you intend to sell, as part of the application process, we ask that you submit business certification (e.g., your business license, sales/use tax license, or other registration document) and product testing and safety documentation (e.g., a report from an independent laboratory stating the ingredients in the product, or verifying the safety of the product) or your registration with the US Food and Drug Administration when applicable. We may request additional information on a case-by-case basis. Please note that MSDS (Material safety and data sheets) documents do not meet our requirements for product testing and safety documentation.”

        Incidentally, I DID submit the required 3 receipts along with the category, ASIN number and quantity. I am incredibly disappointed as today I was going to try and get ungated in the grocery and health categories but I am unsure as to what to do next.
        Ann.

        Reply
        • August 17, 2015 at 3:01 am
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          Ann,

          If you submitted 3 receipts dated within the last 30 days, you’re going to need to contact them and figure out what exactly they thought was wrong. This is just a form email that they send. It’s possible they thought your receipts were illegible. It’s possible the customer service rep is making up rules as he goes along. A lot of things are possible, but we can’t tell from just that email. I prefer to call to try to talk to a human and have them explain where there is an issue.
          So, do some follow up and see what you can figure out.

          Reply
          • August 17, 2015 at 4:41 pm
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            Mike.

            Thank you, I will email them today. It was such a long winded email that it threw me!

            Ann.

          • August 18, 2015 at 5:11 pm
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            Hello Mike, I sent an email to Seller Support asking them to please explain where I had gone wrong in my application and they replied with the same long winded email. Should I just email them again and ask for a reason again? I am getting frustrated.
            Ann.

          • August 18, 2015 at 5:14 pm
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            Call them. Ask to speak to a supervisor and explain the problem. Tell them that you’ve applied and followed all of the rules and have simply received a form email. When you asked for clarification, they didn’t even bother to read the email and sent you the same form letter and you need to find out what the problem is. Just stay on the phone until you get an answer.

          • March 20, 2016 at 6:46 am
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            Well, now Amazon is saying that you cannot submit store receipts. They said the do not accept them. They need actual invoices. So, how are you going to get an invoice from Target?

          • August 9, 2016 at 9:57 pm
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            Hey Mike – the suggestion to call – every time I have called they tell me they are not the right department, and the people who handle ungating “dont have phones” so I am stuck with emails. They tell me to reapply and now they dont even write anything – they just send me a form letter telling me Im not qualified to sell under Beauty. It has even less information than the other emails they originally sent. Now they just close the entire case and tell me to kick rocks. I have tried calling three times only to be told that they have no access to this information and can’t help me – that I must use email. Its unreal….

        • January 18, 2016 at 11:10 am
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          Wow. Was just going to buy my EAN numbers (I’m based in the UK) and put my application in to Amazon for the temporary tattoos I sell when I saw your rejection which included:
          “If you manufacture or own the brands for the products you intend to sell we ask that you submit product testing and safety documentation (e.g., a report from an independent laboratory stating the ingredients in the product, or verifying the safety of the product) or your registration with the US Food and Drug Administration when applicable. We may request additional information on a case-by-case basis. Please note that MSDS (Material safety and data sheets) documents do not meet our requirements for product testing and safety documentation.”

          That’s just saved me a some money and a load of time as these don’t exist for these products and the cost of doing them would far outweigh the profit.
          Thanks!

          Reply
          • March 25, 2016 at 10:33 pm
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            Im in the same process. Soooooooo infuriated. And add to that “Articles of Incorporation” don’t matter to them either.

            Thank God shopify doesn’t put up these restrictions.

            I make beard oil in my house. How much does it cost to be FDA approved for cosmetics?

  • August 13, 2015 at 7:31 pm
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    I want to use your services to get ungated in the 3 categories. When I click on your link, it takes me to a “pay page”. I would like to know what I would have to do after I pay and if this purchase is a guarantee to get approved in these categories..
    Thanks!

    Reply
    • August 13, 2015 at 7:42 pm
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      Hey Tammie!
      Following payment, you’ll be sent a confirmation email with a set of steps. These steps will walk you through adding our email to your account (you will give us access to case files only) where we will complete the application, submit the documentation, and deal with any correspondence from Amazon. We can’t guarantee what Amazon will do (they could completely close Grocery tonight), but we can guarantee you that you won’t be charged for any categories that you don’t get approved to sell in.
      Hope that helps.

      Reply
      • December 23, 2015 at 5:38 pm
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        Hi. Do you have a direct link to use your service to get ungated? I been trying and they declined my approve in beauty and personal.

        Ricky

        Reply
      • December 27, 2015 at 10:44 am
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        Hi, the link for ungating grocery, health, and beauty is not working – I get to the PayPal pay page and it says the items are sold out. Can you send me the email link or is the offer for ungating service over? Thank you so much!

        Reply
      • October 17, 2016 at 12:21 am
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        Hey Mike, Are you still doing this service? I need this done asap. I have literally tried to get approved for the health and personal care category like 10 times. I am already approved for beauty and every representative told me I shouldn’t have any problems getting approved for Health and personal care. But that haven’t been the case. Let me know please. Thank you!

        Reply
    • August 31, 2016 at 4:26 pm
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      Saw your question…what is the link, I can’t find it?

      Reply
  • August 15, 2015 at 2:30 pm
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    Are there other catagories you can get people ungated in ?

    Reply
  • August 15, 2015 at 4:01 pm
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    Mike,
    If I want to list and sale private label items that I produce in the beauty category do I need to get ungated using those same products some how? Or does the ungating process not change regardless of what your going to sell?

    I have read some stuff recently about Amazon wanting invoices not receipts for ungating beauty. Do you know anything about that?

    Thanks so much for your time,
    Mike

    Reply
    • August 15, 2015 at 4:16 pm
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      Mike,
      As far as the ungating process goes, once you are in, you’re in, whether you use you have your own item that is Brand Registered or you use other items with UPCs. Now, your ability to sell a private label beauty product might have other factors to consider, but with respect to ungating, you can use any method available to you and the product you use to get ungated does not have to be a product you plan on selling.
      Amazon still takes receipts as of 2 days ago, but different representatives enforce their own rules from time to time. As with anything on Amazon, your mileage may vary.

      Glen,
      Those are the only three that we advertise right now because there are lots of other services that do the other categories. This isn’t our primary business. We just stepped in to fill a hole for people who desperately want help to get into these three categories. If you’re unable to find what you’re looking far at ungateit.com or ungateyouraccount.com or one of the other options, let us know and we’ll try to help you out.

      Reply
      • August 16, 2015 at 9:05 pm
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        Here is what I heard back for private label in Beauty in case anyone ever wonders.

        “f you are the manufacture of your own products or you are the brand owner, then we need the following information from you:

        • Your company’s website within information about your brand.
        • Product testing documentation for the products you manufacture and intend to sell (e.g., a report from an independent laboratory stating the ingredients in the product, or stating the safety of the product), or your registration with the US Food and Drug Administration.
        • Your business certification showing that you registered your business (e.g., your business registration or sales/use tax license).
        Attach these documents to your email response (e.g., as a PDF file or an image file).
        Note: Please obscure all pricing information. Amazon do not accept online confirmation order. Also, please do not obscure the item quantity.
        In most cases, we will respond to you within 24 hours after you send this information. “”

        Reply
      • April 24, 2016 at 10:57 pm
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        Hi can you send me a link to where I can apply for your ungating service I want to get ungated in all three categories health, grocery and beauty and also wondering do I have to get my own invoices or you’ll handle everything thank you and hope to hear from you soon

        Reply
  • August 16, 2015 at 6:01 am
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    Hi,
    Thanks for this information – very useful as the items we will be selling are under the Beauty category. This is our first go with FBA 
    The issue I have and can’t find an answer to is that the ‘sub category’ in beauty we look at is not listed within the FBA Seller account. We can only see 2 sub categories under Beauty – Bath and Shower and Fragrances. Going through amazon there are obviously heaps more sub-categories than that?
    Thanks
    JH

    Reply
  • August 17, 2015 at 7:32 pm
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    Hi Mike,

    Since I don’t live near any big box stores, I went ahead and purchased the ungating for $49. I’m added the new user to account but they haven’t opened a new case. Is there a number I can contact?

    -Mike

    Reply
    • August 17, 2015 at 7:35 pm
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      Hi Mike,
      Glad to hear that we’re handling your ungating for you. I’m unsure if you’re trying to call us or call Amazon. We will take care of any correspondence with Amazon, so you don’t need to worry about that. If you’re trying to reach us, [email protected] or [email protected] will get us and we’re happy to answer any questions or concerns that you have about the process. Chris is handling the ungatings, but I’m happy to look into anything as soon as I know what the concern is.

      Reply
      • August 17, 2015 at 8:11 pm
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        Hi Mike,

        Thanks for the response. Yes, I’m working with Chris. I was just curious how long the ungating process will take as I’m eager to sell on Amazon. Thanks for writing this article and providing a reasonably priced ungating service.

        Cheers,
        -Mike (also)

        Reply
  • August 21, 2015 at 11:13 pm
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    I would like to signup for $99 u gating plan, but have a question.
    I assuming you create the po (invoices, receipts needed for each category), will I have to pay for the items on the receipts?
    I’ve tried getting undated in beauty about three different times, with denials each time. Two of the reasons I was denied were:
    1. the receipt had to have both my address and the company’s physical address on it. I’ve had a terrible time buying online, from a company that will have that info on their invoice.
    2. the other reason was the quantity of items, I wasn’t buying enough. So now I’m trying ulta for just beauty, and the costs are adding up. to top it off I don’t even know if both physical addresses will be on their invoice. I know I can return the items, but would rather not have to.

    anyway I look forward to hearing back from you, I really want to get this rolling.
    Thanks,
    Debbie

    Reply
    • August 21, 2015 at 11:17 pm
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      Hey Debbie,
      The 99 fee covers everything (meaning you don’t have to pay for any items or anything like that), and that is for all 3categories. If you just need beauty, it would be less, of course. Whatever you’d like to do, we’re happy to get the ball rolling when you are.

      Best wishes,
      Mike

      Reply
      • August 22, 2015 at 1:05 am
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        hi Mike
        thanks for the quick reply!
        I think I’m going to sign up for the $99, for the three categories. I’ll sign up tomorrow. Do you know about how long it will take to get approved?
        thanks,
        Debbie

        Reply
        • August 22, 2015 at 1:27 pm
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          That depends almost entirely on Amazon. We’ve had anywhere from a few hours to almost a full week. I’d say the average is a couple days.

          Reply
      • August 22, 2015 at 2:47 pm
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        Hi Mike,
        I’m going to submit payment via paypal in a few minutes, ($99 service). Please note that I applied for untagging in beauty just last week. Not sure if that makes a difference or not. I don’t think that application/case has closed yet.
        Looking for forward to getting undated!
        Thanks,
        Debbie

        Reply
        • August 22, 2015 at 2:58 pm
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          Awesome, Debbie. You will get an email that explains what you need to do. We may just close that case and restart the application rather than trying to fix what may be wrong. Either way, you’ll probably start communicating more directly with Chris now, but if you ever have any issues or concerns, you can also reach me either here or at [email protected]

          Reply
  • August 22, 2015 at 12:46 am
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    Do you know of any cross border issues with the approval process? ie I live in Canada and source in Canada, but I ship my stuff to USA warehouses and use the USA FBA program. (Yes I pay through the nose on shipping)! But it works.

    Reply
    • August 22, 2015 at 12:48 am
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      I don’t, but I have to admit this is not an area of expertise. I do believe that you should be fine, though.

      Reply
  • August 23, 2015 at 2:07 pm
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    i need your help i been reading these comments but don’t see where i can sigh up for your help

    Reply
  • August 24, 2015 at 9:29 am
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    I have been reading online recently that the ungating process for grocery is much more difficult than it used to be and that just submitting receipts from costco, target and walmart won’t cut it anymore. Is that true?

    Reply
    • August 24, 2015 at 2:30 pm
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      I have seen Grocery applications accepted in the last week or two using only receipts. I do think that they are a little bit more strict now, but I have not seen it inhibit people from getting approved (although it may require going back and forth with them for a bit). If you go through with the application, please let us know if you run into any trouble.

      Reply
      • August 24, 2015 at 2:48 pm
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        Thanks for the reply, I appreciate it. Yesterday I submitted the documentation for ungating in health/personal care and grocery. The grocery application was very quickly denied and the health / personal care application is under review. The grocery denial email was generic and stated the reason to be something like “Unsaleable quantities.”

        In all honesty, my grocery application was weak. I had read anecdotal stories that it was pretty easy to get ungated in most categories, but now that I’ve done more research I think I understand where I might have gone wrong. I will re-apply with a more thoughtful approach and see what happens.

        Reply
  • August 26, 2015 at 12:34 am
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    Mike,
    I have decided to get your $99 ungating plan after several really frustrating attempts to discuss my case over the telephone with Seller Support; I live in Australia so I attempted to use their call back service but they haven’t called me despite telling me that they had. Anyway, when I go to your PayPal payment page, it tells me that it will cost me $297 even after I click the ‘update’ icon.

    Ann

    Reply
  • August 26, 2015 at 12:40 am
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    Sorry Mike, if I had a brain I would be dangerous! I have rectified the problem and payment has gone through.

    Ann.

    Reply
    • August 26, 2015 at 3:26 am
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      Ann, unless you are the scare crow you already have a brain! I’m glad it worked out, and thank you for giving us the chance to help your business move forward.

      Reply
  • August 26, 2015 at 12:33 pm
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    Mike,

    I’m about to use your “ungating” services but would like to know how long will it take to ungate all 3? Also, I’m a just launched seller and don’t have anything sold yet (I have a shipment on its way to amazon FBA), would that be any problem for ungating?

    Thanks

    Reply
    • August 26, 2015 at 3:06 pm
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      the shipment will not be a problem, and none of the things shipped will be in categories yet that you arent approved in, assuming of course you did everything correct. its hard to give an exact timeline, we will start the process immediately and then we just wait on amazon responses. usually within a week though things seem to be finished.

      Reply
  • August 27, 2015 at 2:41 pm
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    Hi, I’m confused about the ProTip in the second section titled here’s how to get ungated…it says “You can use the same receipt for multiple applications. So, the most efficient way to do this is to have 3 receipts that each have 1 item for health, beauty, and grocery, each with a quantity of 10.” So am I making three copies of the same receipt and blocking out one just to show health, one to show just beauty and one to show just grocery? Or am I buying 30 of each health, beauty, and grocery category if using three different receipts? Maybe I just need more coffee…thanks!!

    Reply
    • August 27, 2015 at 2:50 pm
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      Each category requires 3 receipts.
      So, let’s say you were doing all 3. My point is you don’t 9.
      So, you can have 1 receipt that has a health item, a beauty item, and a grocery item.
      Then a second receipt with a health item, a beauty item, and a grocery item.
      Then a third receipt with a health item, a beauty item, and a grocery item.

      Now, you can go get ungated in health using Receipt # 1, 2, and 3.
      Then you can go get ungated in beauty using Receipt # 1, 2, and 3.
      Then you can go get ungated in grocery using Receipt # 1, 2, and 3.

      Reply
      • August 27, 2015 at 2:55 pm
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        Thanks for getting back so quick…sorry still confused…going for all three so… on the first receipt I would have say 10 items in health, one in beauty, and one in grocery? Then the second receipt have 10 items in beauty, one in health and one in grocery. Then the third has 10 items in grocery, one in health and one in beauty. OR 10 items of health, 10 beauty, and 10 grocery on each of the three receipts? Thanks!

        Reply
        • August 27, 2015 at 3:06 pm
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          I would just like to comment that I recently applied for ungating in both grocery and Health and Personal Care. My grocery application was almost immediately denied. I had to read the email carefully, but the reason given was something like “unsaleable quantity.” I believe what they were trying to tell me is that I was denied because buying one bag of peanuts (which isn’t what I bought, but just for example) isnt going to get me ungated in grocery.

          It seems like there is a lot of variation and a lot of it depends on the agent you get, so I’ll try again with higher quantities on my receipts and see what happens.

          Reply
          • August 28, 2015 at 3:21 pm
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            This is why I tell people to get 10 of each item. I’ve seen people approved with as few as 3, but it isn’t worth it to me. I’ve never had a problem with 10.

        • August 28, 2015 at 3:24 pm
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          Eg:
          Receipt 1
          Qty 10 of Toothbrush
          Qty 10 of Vitamins
          Qty 10 of Mac and Cheese

          Receipt 2
          Qty 10 of Face wash
          QTY 10 of Baby Powder
          QTY 10 of Gum Sticks

          Receipt 3
          Qty 10 of Hair gel
          Qty 10 of Detergent
          Qty 10 of Skittles

          Reply
  • September 2, 2015 at 9:34 pm
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    I just got denied in H&P after submitting three receipts. Part of the form letter specifically states, “We do not accept retail receipts.” Would a phone call do any good at this point? If so, what leg to have to stand on?

    Reply
    • September 2, 2015 at 11:20 pm
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      In situations like this, you can go one of two routes. One is to just let them close it and open another application. The other is to try to get a hold of a supervisor and ask them why customer service representatives are making up their own rules, rather than following the guidelines Amazon has laid out. I’m not sure which option is best, but in either case, persistence wins the day. I had 2 people today, in the Facebook group, say that they were approved with retail receipts, so I know this rule hasn’t changed in the past week or so since I did my last ungating.

      Reply
  • September 4, 2015 at 1:36 pm
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    Many thanks for all the info. Other, older posts, say that we should receive a call from Amazon within 24 hours and we should be ready to take the call. Is this still the case?

    Also, if I apply for your service, and assign my email to you, what will happen to emails that Amazon may send me in the interim?

    Many thanks, Danny

    Reply
    • September 4, 2015 at 2:41 pm
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      Danny,
      How Amazon chooses to respond differs from agent to agent. Sometimes they call. Often they communicate using email. When we do ungatings, what happens is that everything stays the same on your end, but we have access to your case files. This allows us to handle any questions that Amazon might have. You will still get all of your regular Amazon emails.

      Reply
  • September 4, 2015 at 2:27 pm
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    Next, we have the categories of Beauty, Health Personal Care and Grocery. These are some of our favorite categories here at The Selling Family and we recommend that all new sellers eventually try to get approved in them as well.

    Reply
  • September 10, 2015 at 2:38 pm
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    Being international seller, can we use online receipts from store for seeking approval?

    Reply
    • September 10, 2015 at 3:00 pm
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      If you order online, you need to use a purchase order or invoice, not just a computer/email receipt.

      Reply
  • September 11, 2015 at 12:28 pm
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    With Regard to your ungateing services. Is it possible to swap a category for you to ungate??? For example Health & Personal, Grocery and Video DVD. Basically i need Video / DVD rather than Beauty. Would that be possible??

    Reply
  • September 11, 2015 at 1:06 pm
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    I’m sorry. We’re not primarily an ungating company, we only stepped into this space because we believe these 3 are really important for new sellers and there weren’t a lot of options. As it turns out, DVD is a particularly difficult category to get approval in as Amazon is constantly changing their requirements and have strict rules on which invoices will be acceptable. I hope you find someone who can do the ungating, but you might need to be prepared to spend a considerable amount. Alternatively, it might be best to focus your sales in another direction.

    Reply
  • September 17, 2015 at 7:46 pm
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    I purchased the 2 category ungating package, how long does it take before I receive an email with the steps I take next? Thanks.

    Reply
    • September 17, 2015 at 7:56 pm
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      You should immediately get an auto-responder that details the first steps and then it usually takes a couple days to get everything created for you and ready to submit to Amazon.

      Reply
      • November 20, 2015 at 8:52 pm
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        Hi,
        Where do I sign up for the $99 to get ungated in the 3 categories? Thanks!
        Mike

        Reply
        • November 20, 2015 at 9:59 pm
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          We’ve suspended that service for now after Amazon has started to reject a ridiculous number of applications for no reason.

          Reply
          • November 21, 2015 at 8:18 pm
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            WOW !!!!
            I was hopeing to get your Ungating service for all 3categiries. No wonder when I attemted to pay thru paypal it said it was out.

  • September 19, 2015 at 9:56 pm
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    I am working on getting ungated in these areas. I submitted 3 target receipts (it was only 4 items each because that’s what the deal I had limited me to) for the health category. I followed your steps, carefully. I did realize I forgot to include the ASIN, so I went back a day later and added a reply with it. It’s been almost 4 days now and they still haven’t approved me. Should I just reapply or wait it out?

    Reply
    • September 20, 2015 at 1:42 am
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      If they haven’t responded, it is better to just wait. You should check your Case Log and make sure that it still says pending Amazon action. You can ask them to close it, but it makes a lot more sense to wait for them to reject you first. You never know when the rep will just approve you, even if you don’t have exactly what they want.

      Reply
  • September 20, 2015 at 12:39 am
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    Have you used like the travel sizes from Walmart or target like the $1 toothpaste toothbrushes etc for the 10 items for success?

    Reply
    • September 20, 2015 at 1:41 am
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      Yes … assuming there is already an ASIN on Amazon that has these items. I used travel sized lotions once.

      Reply
  • September 21, 2015 at 4:57 pm
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    Is it possible that Amazon in fact changed the requirements for the approval in the beauty category with all the other big changes that happened on August 15?

    Here are the current application requirements which I looked up on my seller account today:
    Your application must include copies of three purchase orders or invoices dated within the last 90 days, for beauty products you intend to sell. If you do not have three invoices, we will request additional documentation to process your application.

    They are talking about invoices or POs, not receipts. Maybe this is the reason why Ann was denied after August 15?

    I also intend to approve for beauty in the next days and have 3 receipts already, but now I am worrying that this won’t help.

    Reply
    • September 21, 2015 at 7:22 pm
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      It’s possible, but we’ve also seen quite a few people get approved with receipts in just the last couple of days. I really do think it’s a case of poor training at Amazon and different reps following different rules.

      Reply
  • September 23, 2015 at 9:39 am
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    I’m a non-US seller selling in US amazon. I want to ungate the health catalog, but need to do this all online. Can you tell me how your service will help in my situation? can you tell me what $49 service actually includes (include purchasing of the items, submit receipts),etc)? and do we pay only after we successfully get ungated?

    Thanks

    Reply
    • September 23, 2015 at 3:04 pm
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      We have worked with international clients before. The service includes the three required purchase orders that will have Health and Personal Care items that will be accepted by Amazon. Additionally, it provides a step by step guide to the ungating, as well as answers to the few questions you will be asked. Finally, if any further communication is needed with Amazon, we will take care of that for you. So, 49 would be your final cost — no added purchases or anything else. We collect payment upfront, but we do provide a moneyback guarantee if any issues that should arise that would not allow us to complete your ungating (we have not yet had to pay out on this). If there are any other questions I can answer, please let me know.

      Reply
  • September 24, 2015 at 10:38 pm
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    just tried it and i got form mails back, i guess i will have to call, you know your ungating service might be a better deal haha. 30 items for 3 receipts with just dollar items is still 90 bucks. ah well, wish me luck

    Reply
    • September 25, 2015 at 7:21 am
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      Definitely hope you get it sorted! But if the ever-changing rules and nonsensical reps at Amazon get the best of you, we’re here for you!

      Reply
  • September 25, 2015 at 9:13 pm
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    “I always write the ASIN for the corresponding item, so that they can quickly verify that this item is in the correct category.” Could you please explain how exactly do you do that? You type the ASIN, print and tape to the receipt?
    Thanks

    Reply
      • October 9, 2015 at 9:39 am
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        I have a question pertaining to this. I plan to go out this weekend to purchase items to get ungated. When you add the ASIN, do you scan the document first to make it into a image and save it, then insert then image into MS Paint, add a text box, and type in the ASIN and quantity? If this is the process, what font do you use to blend it in with the rest of the receipt?

        I just go off the phone with a rep and asked them were receipts acceptable or is it the approval rep’s preference and they gave me this vague answer that sometimes they are and sometimes they aren’t, I’ll just have to apply with them (the receipts) and see. Seems like it’s a shot in the dark with getting ungated based on the approval rep that you get!

        Reply
        • October 9, 2015 at 11:51 am
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          That’s a remarkably honest answer from the phone support. It really is true. I’d go with 3 separate stores.
          I do what you describe with paint, but I don’t try to blend it in … in fact I make it very obvious that it isn’t part of the receipt. I just want to help them match the receipt to their catalog … not try to fool them into thinking it is part of the receipt. I just use whatever the default is: Arial, maybe.

          Reply
  • September 26, 2015 at 7:05 pm
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    Hi guys, I followed the process meticulously and also received a canned response which appears below. Is it true that their policy has officially changed and I must go through a wholesaler now?

    Greetings from Amazon Seller Services,

    Thank you for your interest in selling on Amazon.com.

    I checked the documents that you have provided for Beauty category, and I would like to inform you that as part of your application to sell in Beauty category, we require additional information.

    So I request you to go through the information that I have listed below and decide which documents you can possibly provide soonest, as part of your application to sell in the category, so that we will be able to proceed with the application further.

    And for your information, we do not accept, packing slips, sales orders, invoices from an online retailer, or pro-forma invoices (Pro-forma invoices are invoices sent in advance of a shipment or delivery of goods. Lack of pricing or shipping information indicates a pro-forma invoice.)

    We accept invoices, purchase orders, sales invoices, or commercial invoices.

    Option #1: Three legible, scanned or clearly photographed vendor invoices or purchase orders for the products you intend to sell in the category. Please ensure the documentation submitted meets our requirements as outlined here:

    · Invoices must be dated within the last 90 days, or showing item delivery or purchase within the last 90 days

    · POs must have your name or issuing business name

    · POs must have contact information for your business (e.g. address, phone number, email or website)

    · POs must have the names of the products you purchased

    · POs must have document issuer’s name, address, phone number, email or website

    · Please obscure pricing information (optional)

    Option #2: 1 -2 invoices meeting the requirements outlined above plus one of the following items:

    · Business website URL

    · Business address of your store/office

    · Business address of your manufacturing plant

    · Business certification showing that your business is registered (e.g. business license or sales/use tax license)

    · Home occupation permit (If you work out of your home)

    Option #3: One item from List 1 and one item from List 2

    Acceptable Documents List 1

    · Health Canada Certificate of Registration

    · Health Canada New Dietary Ingredient (NDI) Notification

    · A product testing document or safety assessment from an independent laboratory or consulting company

    Acceptable Documents List 2

    · Business website URL

    · Business address of your store/office

    · Business address of your manufacturing plant

    · Business certification showing that your business is registered (e.g. business license or sales/use tax license)

    · Home occupation permit (If you work out of your home)

    Please attach the required documentation to your email response (e.g., as a PDF file or an image file). We reserve the right to verify all submitted documentation including contacting any product vendors you identify in your application.

    Reply
    • September 26, 2015 at 7:09 pm
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      We have seen more and more of this lately, but as far as I can tell the policy has not changed and I have seen people this very week be approved with retail receipts. There are only two real options:
      1) Get on the phone and get a supervisor and ask why their employees are just making up their own policies when the application process clearly says that receipts are allowed.
      2) Have them close the case and submit another application. Sometimes you just need to get the right person.

      If all else fails, you can try sourcing from a wholesaler or use a service like ours, but obviously it would be better if you can get this done on your own for free. Best luck moving forward!

      Reply
  • September 29, 2015 at 3:33 pm
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    Hello Mike, I bought last week your service to ungeted in Beauty and Groceries categories. I already sent days ago the invitation code to access my sellercentral account but I have not heard back yet from chris. Please help me. Im a little hurry because my products are already on the way to amazon. Thanks in advance

    Reply
  • September 29, 2015 at 4:32 pm
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    This might be a silly question, but do you know if an emailed receipt will get rejected? I saw that you wrote not to use an email version of that was bought…..but in this case, I don’t have an actual receipt. It was ordered online and my receipt was emailed to me. They sent a packing list, could I use that?

    Reply
    • September 29, 2015 at 7:23 pm
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      You could attempt to use an emailed receipt, but in the past they have rejected those.

      Reply
  • October 6, 2015 at 10:04 am
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    I’ve tried this 3 times. The 1st rep said my online pdf receipt (target) was not allowed. But my retail receipt to target was fine. They asked for my business license which I attached. Then a follow up rep said none of my receipts were good. I rinsed & repeated the process, adding ASINs, website & mentioning my business lic, posting late night… with no luck. Last night I submitted a 3rd time, this time with option #2 a kohls innvoive, a dollar store retail receipt &my business license. They said they accepted my business license but i needed to send 3 invoives. I’m so confused. I honestly don’t understand what they want from me.because it seems to be entirely different than what they want from you. Is it because its Q4? At this point I expect they expect my invoices are from a warehouse with zero retail influence. ?

    Reply
    • October 6, 2015 at 12:57 pm
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      1. Do not use online receipts. They reject these constantly. You should be able to do it with 3 different receipts from 3 stores (although I wouldn’t necessarily have chosen the dollar store). In your third example, it sounds like you only submitted two receipts, and a business license, which is why they would say that you need a third. If they are pressing for invoices, you can try contacting a supervisor and asking them why their representatives are making up their own rules when the application page very clearly says that receipts are allowed. It might help or it might not.

      So, before you give up, make sure that you have an application where you have 3 different receipts from 3 different stores, each with a decent quantity of an item. Supply the ASINs, cross out the prices, etc.

      Reply
  • October 6, 2015 at 3:54 pm
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    Recently I submitted the receipts for approval and they replied with ” We accept invoices, purchase orders, sales invoices, or commercial invoices. We do not accept retail receipts, packing slips, sales orders, invoices from an online retailer, or pro-forma invoices (Pro-forma invoices are invoices sent in advance of a shipment or delivery of goods. Lack of pricing or shipping information indicates a pro-forma invoice.)”

    Is this a hit or miss, depending who you get as amazon reps?

    Reply
    • October 6, 2015 at 5:21 pm
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      Yes. We have seen that happening more and more, but their page still says receipts are acceptable AND about half the reps are taking receipts. You can try talking to a supervisor and ask them why their reps are making up rules OR you can just close the application and resubmit it and get a different rep. I used to suggest the latter, but they’re taking so long to reply, that I might go the supervisor route now.

      Reply
      • October 16, 2015 at 12:43 pm
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        How do you close a case? I am having a similar problem.

        Reply
        • October 16, 2015 at 12:45 pm
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          Respond to the case and tell them that you would like the case to be closed until you are more prepared for the application process. They have to do it on their end.

          Reply
  • October 22, 2015 at 3:50 am
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    Hello mike i ordered your services to ungate all 3 categories. Waiting for the next steps 🙂

    Reply
  • October 27, 2015 at 8:41 am
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    Hi Mike,

    I have ordered your ungating service 11 days ago.
    I would love to know how close are we to complete the process?

    MY manufacturer is waiting for my FNSKU, and I really need to set up the listing once ungated.

    Reply
    • October 27, 2015 at 1:39 pm
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      Chris will be following up today 🙂

      Reply
  • October 29, 2015 at 8:52 am
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    Hello guys, like others, I ordered an ungating service via paypal yesterday and have not received an auto response for further instructions. Please advise.

    Reply
  • October 30, 2015 at 10:03 am
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    Hi, I want to sell my handmolded glycerin soaps. I already got the brand registered on Amazon.com but they will not allow me to sell under beauty > bath and shower> soaps
    until I do one of these three:
    • US Food & Drug Administration (FDA), Certificate of Registration
    • US Food & Drug Administration (FDA), New Dietary Ingredient (NDI) Notification
    • A product testing document or safety assessment from an independent laboratory or consulting company

    do you have any suggestions for “independent laboratory or consulting company” that can give me a safety assessment my soaps?
    I have written the Stephenson soap company which manufactures the glycerin soap bases I use, asking for this information only to receive the MSDS reports which Amazon specifically does not accept. The safety assessment must be from an independent entity.

    I have gone to the last resort which is to file with the FDA to register with them. But even that will take a week for them to reply to my request to register.

    I really want to get unga