The below steps will help you find some money that is owed to you from Amazon. To speed up the process (and to avoid mistakes), I recommend using Refund X-Ray. The price is easily earned back the first time you run the reports.
This is a simple set of instructions that each of you need to follow. There is no guarantee that these instructions will work, but I have had success with multiple accounts using these steps. It doesn’t hurt to try, but I cannot promise results.
Go to Reports > Fulfillment
Go to the right hand side and click Inventory Adjustments.
Click on dates and run a report that extends past the start of your account.
Select “Destroyed” and run the report.
Highlight the results and copy them. There are sometimes multiple pages, so make sure to check that.
You will need to open a case with Seller Support. I do this by typing “test” into the search bar and click the contact button in the bottom center of the search results. I like to open cases under “FBA Issues” > “Other Issues”
Type in this message and paste the items into the case. Then submit it.
We are going to go back to Reports > Fulfillment > Inventory Adjustments and repeat the steps above, but click “Lost” instead of damaged.
Follow Steps #5 – #7 again.
Go to Reports > Fulfillment > Returns > Download (make sure to click this tab) > Run the report for the entire life of your account
Once the report is done running, download it.
If you are using a Mac, follow my screenshots. If not, consult the world wide web for help opening a text file in Excel.
If you use a Mac, see below.
You will see something like this. Select column K.
Click the top right that says “Sort and Filter” (note: This is on a Mac). Then click “Filter”
This box should pop up. Uncheck all of the boxes and click “Reimbursed”
Copy the items that are remaining.
Follow Steps #5 – #7 again with a little wordsmithing with the request.
Donate 10% of the money recovered to charity. This was money you didn’t have and it is only right to PAY IT FOWARD. If you need help finding a good cause, shoot me an email at firstname.lastname@example.org.
These cases usually take time, so please have patience and follow up as needed.
If you have any questions, please let me know.
And if you wish to find out other ways to get back reimbursements, check out this review of Ryan Grants book here.